Privacy Policy

Last Updated: January 1, 2025

TikTok Games Platform ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, services, and related tools (collectively, the "Services"). Please read this Privacy Policy carefully.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register an account: Email address, username, password, name, and profile information
• Subscribe to our services: Payment information (processed securely by third-party payment processors), billing address, and subscription preferences
• Contact us for support: Name, email address, ticket content, and any attachments you provide
• Customize your profile: Avatar images, bio, display name, and other optional profile information
• Use agency features: Agency name, organizational details, team member information

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain information, including:

• Log and usage data: IP address, browser type, device information, operating system, access times, pages viewed, and actions taken on the platform
• Device information: Hardware model, unique device identifiers, device settings, and mobile network information
• Location data: General location information based on your IP address (not precise geolocation)
• Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to track activity and maintain preferences
• Game usage analytics: Information about which games you play, usage frequency, session duration, and engagement metrics

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors: Payment confirmation and transaction details
• TikTok integration: When you use our games with TikTok Live, we may receive viewer interaction data necessary to operate the games
• Analytics providers: Aggregated usage statistics and performance metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our Services: Create and manage your account, process subscriptions, deliver games and features, and provide customer support
• Process payments: Handle billing, invoicing, and subscription management
• Improve our Services: Analyze usage patterns, develop new features, enhance user experience, and optimize performance
• Communicate with you: Send service announcements, updates, security alerts, support messages, and respond to your inquiries
• Marketing (with consent): Send promotional materials about new features, products, or services (you may opt out at any time)
• Security and fraud prevention: Detect, prevent, and respond to security incidents, fraud, or illegal activities
• Legal compliance: Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Enforce our Terms: Monitor compliance with our Terms of Service and other policies
• Analytics and research: Conduct internal research, analytics, and statistical analysis to improve our Services

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe, PayPal)
• Cloud hosting and data storage
• Email delivery services
• Analytics and performance monitoring
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies) to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

3.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

3.5 Agency Features

If you are part of an agency account, certain information (such as usage statistics and game access) may be visible to agency owners and managers within your organization.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption protocols
• Access controls: Strict access controls and authentication mechanisms limit access to personal information to authorized personnel only
• Regular security audits: We conduct regular security assessments and vulnerability testing
• Secure infrastructure: Our servers and databases are hosted in secure facilities with physical and digital protection
• Employee training: Our team is trained on data protection and security best practices
• Incident response: We maintain procedures for responding to security incidents and data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal, tax, or accounting requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When we no longer need your personal information, we will securely delete or anonymize it. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Data portability: Request a copy of your personal information in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing of your personal information
• Withdraw consent: Withdraw consent for processing based on consent (without affecting lawfulness of prior processing)
• Opt-out of marketing: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us through our support system. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our Services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

7.2 Types of Cookies We Use

• Essential cookies: Required for the operation of our Services (e.g., authentication, security)
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how you use our Services
• Performance cookies: Monitor and improve platform performance

7.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect your ability to use some features of our Services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your country. When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to delete that information.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our platform with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Data Protection Officer and Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Support System: Create Privacy Inquiry
• Help Center: View Your Tickets

We will respond to your privacy-related inquiries within 30 days.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

14. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing (consent, contract, legitimate interests, or legal obligations)
• Right to lodge a complaint with a supervisory authority
• Right to data portability in a structured, commonly used format
• Enhanced rights regarding automated decision-making and profiling