Refund Policy

Effective Date: January 1, 2025

Digital Access Platform

TikTok Games Platform is a digital access system that provides immediate access to interactive gaming tools and services for TikTok Live creators. Due to the nature of our digital platform and the instant delivery of services, we cannot offer refunds for any purchases made on our platform.

Why We Cannot Offer Refunds

Our platform operates as a digital access system where:

• Access to games and features is granted immediately upon subscription or purchase
• Digital services cannot be "returned" once they have been accessed or used
• You receive instant value from the moment your subscription becomes active
• All features and games are available for preview and evaluation before purchase

Subscription Cancellation

While we do not offer refunds for past billing periods, you may cancel your subscription at any time to prevent future charges:

• You will retain access to your subscription benefits until the end of your current billing period
• No further charges will be made after cancellation
• Cancellations can be processed through your account dashboard at any time

Exceptional Circumstances

In rare cases where technical issues prevent access to the platform or services, we may consider:

• Account credits for future use
• Extension of subscription periods
• Alternative compensation as determined on a case-by-case basis

Such circumstances must be reported immediately through our support ticketing system and will be evaluated individually by our support team.

Fraudulent Transactions

If you believe a charge on your account was made fraudulently or in error, please contact our support team immediately at support. We will investigate all claims of unauthorized transactions.

Billing Disputes

If you have questions about a charge or believe there has been a billing error, please contact our support team within 30 days of the charge. We will review your account and work with you to resolve any legitimate billing issues.

Your Rights

This refund policy does not affect your statutory rights as a consumer under applicable consumer protection laws. If you believe your statutory rights have been violated, you may have additional remedies available under local law.

Contact Us

If you have any questions about this refund policy or wish to discuss a billing issue, please contact our support team:

• Submit a support ticket: Create Ticket
• View existing tickets: Help Center

Policy Updates

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.